Zomato Responds After Man Compares a Mumbai Eatery’s Offline Bill with the Online One

The rise of meal delivery services has revolutionized our dining habits, offering convenience and a wide variety of choices. Companies like DoorDash, Zomato, and Uber Eats have become household names by promising quick and easy access to our favorite foods.

However, this convenience comes at a price. The growing popularity of these services has led to noticeable increases in food prices, causing discrepancies between the cost of food ordered online and its actual price at the restaurant. This has prompted customers to weigh the pros and cons of using these services.

In light of this, a man decided to take action by comparing the costs of food items listed on Zomato with those at a physical restaurant. He shared his experience on “X,” highlighting a significant price difference he observed at a well-known  Mumbai eatery. His post quickly gained traction among netizens who resonated with his findings.

Man Highlights Price Disparities between Zomato and Offline Bills at a Mumbai Restaurant

An X user, @kothariabhishek, posted two images to showcase the price disparity. One image displayed an invoice from the restaurant “Udupi 2 Mumbai,” where Upma was priced at Rs. 40. The other image was a screenshot from the Zomato app, showing the same Upma priced at Rs. 120. The price disparity extended to other items as well. For instance, Thatte Idli cost Rs. 60 at the restaurant but Rs. 161 on Zomato. In his tweet, he wrote:

“@zomato There is a restaurant called Udupi2Mumbai in Vile Parle. Below is my bill and screenshot of Zomato menu card. Difference: Upma in bill Rs40; in Zomato Rs120, Thatte Idli in bill Rs60; in Zomato Rs161.”

He further compared the cost of a full meal, including Thatte Idli, Medu Vada, Onion Uthappam, Upma, and Tea. While dining at the restaurant cost him Rs. 320, ordering the same dishes from Zomato would have cost Rs. 740 (excluding tea). He noted:

“Had I ordered from @zomato, I would have to pay Rs740 (without the tea cost).”

 

 

Zomato’s Response to the Incident

As the post gained widespread attention online, Zomato quickly responded with their rationale for the price discrepancy. In a reply to the tweet, Zomato stated:

“Hi Abhishek, prices on our platform are solely governed by our restaurant partners. Nonetheless, we will share your concerns and feedback with them.”

 

 

Public Reactions to the Viral Post

The post elicited varied reactions from the public and quickly went viral. Many consumers lamented the apparent manipulation of restaurant prices on delivery platforms.

However, some users offered explanations for the price differences.

 

 

 

 

While Zomato’s explanation is valid, it does not absolve them of responsibility. Food delivery services like Zomato should implement stringent regulations to address price inflation by restaurants. Effective measures need to be taken to combat these issues.

What are your thoughts on this price discrepancy? Share your opinions in the comment section.